From Tax to Trust: Making AI Human in the Microsoft Ecosystem
Recorded live from Convergence in Miami, this episode of AMBUSH On Air features a candid, energizing conversation with Jessica Krasinger, Channel Sales Manager at Vertex, exploring how AI is actually showing up in real work — and real life — across the Microsoft ecosystem. From building personal AI agents and adapting communication styles to launching Vertex’s first AI agent on the Azure Marketplace, the discussion blends humor, honesty, and practical insight.
At its core, this episode is about meeting people where they are, keeping humans in the loop, and using AI to remove friction — not replace judgment — so teams can focus on the work that truly matters.
In this episode, you’ll hear:
How personal AI agents are changing productivity and focus
Why “human-in-the-loop” AI matters for trust and adoption
Practical, non-hype AI use cases inside large organizations
Generational perspectives on adopting new technology
How Vertex is approaching AI in tax, compliance, and automation
Why better data — not more tools — is the real unlock for AI
What the return of Convergence signals for partners and customers